All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3-4 business days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. Once the order has been dispatched, an email confirmation with tracking information will be sent to you. You may check and track the delivery status of your orders with the information provided. Once the package has been shipped and tracking number given, it is no longer our responsibility. Please contact your postal services to find your package as soon as possible. 

N/B: Please be sure to provide us with the correct shipping address. We will not be liable for any lost or damaged packages or any issues with the shipping caused by the courier, which may also result in some delay with delivery time.

Damages and issues: 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customers have 24 hours to make us aware of damages & issues upon receiving products. At check out signature upon delivery can been added to ensure the package is delivered to you directly. You are liable to file a claim with USPS or risk lost/stolen package if otherwise.